Csino Privacy Policy – How We Protecting Information Your Privacy

Csino ("we", "Platform") takes seriously our responsibility to protect the privacy of every member who uses our services. This Privacy Policy is designed to clearly explain the types of personal data we collect, how that data is used, how long it is retained, and the rights you hold in relation to that data.

This policy applies to all registered members and visitors accessing the csino platform via our website or mobile app. By completing registration or continuing to use the platform after any amendments to this policy, you confirm that you have read and understood the terms set out herein.

All personal data processing activities at csino are conducted in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international data protection best practices. We never sell, rent, or trade members' personal data to any party for commercial purposes.

Csino collects your personal data through several methods depending on how you interact with the platform:

2.1 Data You Provide Directly

• Full name as shown on official identification documents.
• Date of birth for age verification purposes.
• Active email address used for account communications.
• Mobile number for two-factor authentication and notifications.
• Current residential address.
• Payment method information (account holder name, bank account number, or e-wallet used for transactions).
• KYC documents such as a copy of your ID card or passport when requested for the identity verification process.

2.2 Automatically Collected Data

• IP address and device information (device type, operating system, browser model).
• Activity log data including dates, times, and login session records.
• Gaming activity history, transactions, and bonus usage.
• Cookie and tracking technology data as described in section 6.
• General location information based on IP address.

Csino uses your personal data only for legitimate and necessary purposes within the context of providing platform services:

• Account management – Creates, verifies, and maintains your member account.
• Transaction processing – Processes deposits, withdrawals, and all other financial transactions accurately and securely.
• Legal compliance – Fulfills legal obligations relating to anti-money laundering (AML), identity verification (KYC), and reporting to relevant authorities.
• Platform Security – Detects and prevents fraud, account abuse, and other security threats.
• Service communications – Sends transaction notifications, account updates, and important service-related information.
• Platform improvements – Analyzes usage patterns to improve the overall user experience.
• Marketing communications – Sends promotional information and special offers to members who have given consent for this purpose (can be withdrawn at any time).

The personal data security of csino members is an absolute priority. We implement multiple layers of technical and organisational protection to ensure your data is safeguarded against unauthorised access, loss, or accidental disclosure.

4.1 Encryption and Technical Protection

• All data transmitted between your browser and csino servers is protected by 256-bit SSL encryption.
• Sensitive data such as passwords are stored in a hashed format that cannot be decrypted.
• Payment card details are handled by licensed payment processors compliant with PCI DSS standards — csino does not store this data directly.
• Access to databases containing member information is strictly restricted and monitored.
• The intrusion detection system (IDS) operates continuously to monitor suspicious activity.

4.2 Data Retention Period

Csino retains your personal data for as long as your account is active and for any additional period required by law or legitimate business needs. Generally, transaction and KYC data is retained for a minimum of 7 years after account closure in line with AML requirements. Marketing data is deleted within 12 months of you withdrawing consent. Once the retention period ends, data is securely deleted using methods that ensure it cannot be recovered.

Csino does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where data sharing is necessary for platform operations:

• Payment processors – Information required to process deposit and withdrawal transactions is shared with licensed payment service providers.
• Game software providers – Game session data is shared with game providers for operational and technical support purposes.
• Identity verification services – KYC information is shared with licensed verification service providers for document verification purposes.
• Relevant authorities – csino will disclose data when required by law, court order, or a lawful request from law enforcement authorities.
• Business transfers – In the event of an acquisition or merger, data may be transferred to the new entity with reasonable notice to members.

All third parties that receive csino member data are bound by strict confidentiality and data protection agreements. They are permitted to use that data only for the purposes specified in their agreement with csino.

The csino platform uses cookies and similar technologies to enhance the user experience, analyse usage patterns, and maintain session security. The following cookie categories are in use:

• Essential Cookies – Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Functional Cookies – Saves your preferences such as language, time zone, and display settings, enhancing your ongoing experience.
• Analytics Cookies – Collects information about how you use the platform to help us improve our services. This data is not personally linked to your identity.
• Security Cookies – Helps identify suspicious activity and protect your account from unauthorized access.

You can manage cookie settings through your browser at any time. However, disabling certain cookies may affect platform functionality. For more information on managing cookies in popular browsers, please refer to the relevant browser help documentation.

As a csino member and an individual whose personal data is processed by us, you have several rights protected under applicable data protection laws:

To submit any request relating to the rights above, please contact the csino privacy team through the customer support channel. We will endeavor to respond to your request within 30 days. For complex cases or those involving a large volume of requests, this period may be extended with reasonable notice.

As part of our anti-money laundering (AML) compliance obligations, csino is required to carry out Know Your Customer (KYC) procedures for all members. This process involves collecting and verifying identity documents to confirm that you are who you claim to be.

Documents collected during the KYC process are stored securely and used solely for identity verification and legal compliance purposes. These documents are not shared with third parties for any marketing or other business purposes.

The KYC process at csino is designed to be simple and fast — in most cases, verification can be completed within 24 hours. We recommend completing your KYC as early as possible after registering your account to ensure future withdrawals proceed without any delays.

The csino platform may contain links or integrations with third-party services such as game providers or payment processors. The csino Privacy Policy does not apply to those third-party platforms or services. csino is not responsible for the privacy practices or content of any external platform accessed via links from our platform.

We recommend reading the privacy policy of each third-party service you use independently, especially those involved in processing your financial information.

The csino platform is intended solely for individuals aged 18 and above. We do not knowingly collect any personal data from minors. Should we discover that personal data of an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account.

Parents or guardians who become aware that a minor in their care has registered an account at csino are asked to contact our support team immediately so that appropriate action can be taken without delay.

Csino reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, industry practices, or the way we handle personal data. When material amendments are made, we will notify members via an in-platform notification or an email to the registered address.

The "Updated" date at the top of this document will reflect the latest version of the Privacy Policy. We encourage you to review this policy periodically to stay informed about how we handle your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the csino platform — the fastest way to get a response.
• Privacy Email: [email protected]
• Help Centre: Browse page FAQ us for answers to frequently asked questions about privacy.

The csino privacy team will endeavour to respond to all enquiries within 3 business days. For formal requests relating to data subject rights, please provide sufficient information to verify your identity to facilitate secure processing of your request.